{ "c_protype1":"易初明通配件商城“常见问题”" }

  • What types of parts are offered on this site?

    This website mainly provides parts for Cat hydraulic excavators, as well as a part of loader and grader parts.

  • What's your return policy?

    If you have any questions about the refund issue, please email the following address: customer_support@eci-metro.cn, or please call: 400-887-0829 (working time only)

  • Are parts under warranty?

    If you have any questions about part warranty, please email the following address: customer_support@eci-metro.cn, or please call: 400-887-0829 (working time only)

  • Where can I find my equipment serial number?

    The equipment nameplate is generally on the mainframe of the equipment. If your equipment was manufactured before 2001, the last 8 digits of your 17-digit PIN code is your equipment serial number.

  • Who can I contact for parts support?

    If you have any questions about part issue, please email the following address: customer_support@eci-metro.cn, or please call: 400-887-0829 (working time only)

  • Can I get detailed help with repairs and installations?

    For help and support, please contact the local dealer.

  • Can I return an order to a cat dealer?

    If you have any questions about return issue, please email the following address: customer_support@eci-metro.cn, or please call: 400-887-0829 (working time only)

  • What are the payment options?

    You can pay with WeChat pay or Alipay pay on website

  • My order never arrived, what can I do?

    If you have any questions about your order, please email the following address: customer_support@eci-metro.cn, or please call: 400-887-0829 (working time only)

  • Can I talk to a real person？

    If you have any questions about part adaptation, please contact the local dealer, you can also email the following address: customer_support@eci-metro.cn, or please call: 400-887-0829 (working time only)

  • Why don't I see fitment information for a part?

    If you have any questions about part adaptation, please email the following address: customer_support@eci-metro.cn, or please call: 400-887-0829 (working time only)

  • How do I find a recommended Cat dealer in my area?

    Please click the upper left corner button to select your location, then keep scrolling to the bottom of the page, to find the local dealer contact information at "Contact & Support".

  • If you need help connecting with your local Cat dealer, click here for the dealer locator.

    If you have any questions about part adaptation, please contact the local dealer, you can also email the following address: customer_support@eci-metro.cn

  • Can I use a promo code or coupon from another cat website or dealer?

    At present, this e-commerce platform only supports the promotion activities released by this platform and does not support the promotion activities of other platforms.

  • How can I get notifications about sales and promotions?

    Please feel free to browse our websit, and we will hold promotions on the website from time to time.

  • How can I provide feedback about this website?

    If you have any questions about part adaptation, please contact the local dealer, you can also email the following address: customer_support@eci-metro.cn